Implementation and support
from the team behind Ciyex.
Qiaben builds Ciyex HIMS and works with your hospital on implementation, data migration, staff training and ongoing support—from the first setup conversation through day-to-day use.
From planning to ongoing support
Start with your hospital
Walk us through your departments, facilities, tariffs and current systems so we understand your priorities.
Plan the configuration
Review relevant features, migration needs, responsibilities and a proposed implementation timeline.
Prepare teams and go live
Configure the agreed workflows, train staff for their roles and stay connected with our support team after launch.
Support for each stage of HIMS
Implementation and configuration
Your masters, tariffs, ward and bed structure, tax rates and number series set up as your hospital already runs them — not as a default we ship.
Data migration
Patient master, visit history and outstanding balances brought across from your existing system, scoped against your export before anything is committed.
Training for every desk
Reception, nursing, laboratory, radiology, pharmacy and billing each learn the screens they actually work in, not a general tour of the software.
Managed hosting
Managed cloud on Azure or AWS, or deployed on a server inside the hospital. Encrypted at rest and in transit, with data practices aligned to the DPDP Act, 2023.
Support for urgent problems
A hospital does not close at six. Support hours and escalation are agreed with each hospital, for anything that stops the counter, the ward or the cash desk.
ABDM setup
Gateway credentials, sandbox and production environments, HIP ID and facility identity configured and verified against the live ABDM gateway.
Machines and interfaces
Lab analysers over HL7 and imaging modalities over DICOM connected to your worklist, with the message log to debug them rather than guess.
Ongoing maintenance
Upgrades, additional features as you grow, and configuration changes as the hospital changes. Unlimited users throughout.
Backups and recovery
Encrypted storage with scheduled backups, so a case sheet from three years ago is still there when the record room is asked for it.
Talk to Us
Qiaben Health
Qiaben Healthcare Solutions Pvt Ltd
Qiaben Healthcare Solutions builds and supports Ciyex HIMS from Coimbatore. Our team can help plan implementation, configure hospital workflows and support your staff after go-live.
Office
1/39, Veerappanur, Coimbatore, Tamil Nadu 641105
Where we work
Work with us on hospital implementation
Do you provide hospital IT, implementation or training services in India? Contact us to discuss opportunities to support Ciyex HIMS deployments.
Contact Us