Handle routine requests
Cover the calls that repeat all day.
- Hours, location and general questions
- Appointment requests and changes
- Message taking and routing
- Voice and text channels
AI front office agent · Software and technology
Answer routine calls, with a person ready as backup.
A voice and text agent takes routine requests such as hours, directions and scheduling, so patients get a faster answer and your staff get fewer repeat calls.
Works with your current systemScope and handoffs agreed upfrontBAA before PHI access
A clear scope. A consistent handoff.
Support designed around real practice work.
An AI agent is only useful with clear limits. We define what it can answer, connect it to the approved information and give it a fast way to pass the conversation to a person.
Hand off to a person
Keep a clear path to your team or ours.
- Transfer on patient request
- Handoff when the agent is unsure
- Clinical questions sent to your staff
- Summary passed with the handoff
Stay in control
See and change what the agent does.
- Scripts and answers you approve
- Agent identifies itself as automated
- Conversation review and corrections
- Changes logged and tested
How we begin
A measured start before the work is handed over.
- 01
Assess what you have
We review your systems, users, data, vendors and the risks or gaps that matter most.
- 02
Agree on the plan
Define scope, responsibilities, dates and who approves each change at your practice.
- 03
Secure the access
Set up named access and sign a business associate agreement before any PHI is reachable.
- 04
Deliver and maintain
We carry out the agreed work, record what changed and review what comes next with you.
Questions
Before you get started.
We’ll use an initial conversation to understand the work, the current system and the boundaries your practice needs.
Will patients know it is AI?
Yes. The agent says it is automated, and patients can ask for a person.
Does it replace our front desk?
No. It takes routine requests so your staff have more time for patients who need a person.
Start with a conversation
Let’s talk about the work you want off your team’s plate.
We’ll discuss your workflow and what a practical service scope could look like. Please don’t share patient details on the call booking form or this website.
Or call (844) 874-2236